This course focuses on developing essential administrative and workplace skills within a hospitality environment. This qualification provides a pathway to develop a career and work in a range of hospitality-based organisations such as restaurants, hotels, motels, clubs, pubs, cafés and coffee shops. It reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafe, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
Must be 18 years of age on commencement.
Successful completion of Year 12 or equivalent and /or above.
Pre-Training analysis might be required.
English Language (International Students):
IELTS 5.5 or higher with a minimum score of 5.0 in each band Or
Equivalent (e.g. EAL/ESL, ISLPR, CSWE etc.) English language test scores; or assessed as equivalent
Total number of units is 21
9 core unit
12 elective units
|BSBDIV501||Manage diversity in the workplace||Core|
|SITHIND004||Work effectively in hospitality service||Core|
|SITXCCS007||Enhance customer service experiences||Core|
|SITXFIN003||Manage finances within a budget||Core|
|SITXHRM001||Coach others in job skills||Core|
|SITXHRM003||Lead and manage people||Core|
|SITXMGT001||Monitor work operations||Core|
|SITXWHS003||Implement and monitor work health and safety practices||Core|
|Group A Elective|
|SITHIND001||Use hygienic practices for hospitality service||Elective|
|Group B Elective|
|BSBITU306||Design and produce business documents||Elective|
|BSBITU311||Use Simple Relational Databases||Elective|
|BSBITU402||Develop and use complex spreadsheets||Elective|
|SITXEBS001||Use social media in a business||Elective|
|BSBSUS401||Implement and monitor environmentally sustainable work practices||Elective|
|SITHIND002||Source and use information on the hospitality industry||Elective|
|SITXCCS002||Provide visitor information||Elective|
|BSBITU401||Design and develop complex text documents||Elective|
|BSBLED401||Develop teams and individuals||Elective|
|BSBITS411||Maintain and implement digital technology||Elective|
|SITXEBS002||Develop, implement and monitor the use of social media in a business||Elective|
This qualification is delivered over a period of one and half year.
• 6 Terms
• 78 weeks (including holidays)
• 60 contact weeks
• 6 terms x 10 weeks x 20 hours = 1200 class hours
• Classroom based delivery (face – to – face)
• Attend 20 hours per face – to – face full time study.
• face – to – face delivery includes lecture, group activities, and pair work and class presentations
• Combination of assessment tasks such as case studies, group tasks, written tasks, report and easy writing, work placement, presentation and practical demonstration.
• Competency based assessment
• *Work placement component of 80 hours
Tuition Fee: $18,000 ($3,000 per Term)
Application fees: $200 * Non-Refundable
Material Fees: $100 Per term
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