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  • Course Description

    This course focuses on developing essential administrative and workplace skills within a hospitality environment. This qualification provides a pathway to develop a career and work in a range of hospitality-based organisations such as restaurants, hotels, motels, clubs, pubs, cafés and coffee shops. It reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafe, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

  • Course Entry Requirements

    Must be 18 years of age on commencement.
    Academic Requirement:
    Successful completion of Year 12 or equivalent and /or above.
    Pre-Training analysis might be required.
    English Language (International Students):
    IELTS 5.5 or higher with a minimum score of 5.0 in each band Or
    Equivalent (e.g. EAL/ESL, ISLPR, CSWE etc.) English language test scores; or assessed as equivalent

  • Course structure

    Total number of units is 21
    9 core unit
    12 elective units

  • Code Unit Name Type
    BSBDIV501 Manage diversity in the workplace Core
    SITHIND004 Work effectively in hospitality service Core
    SITXCCS007 Enhance customer service experiences Core
    SITXCOM005 Manage conflict Core
    SITXFIN003 Manage finances within a budget Core
    SITXHRM001 Coach others in job skills Core
    SITXHRM003 Lead and manage people Core
    SITXMGT001 Monitor work operations Core
    SITXWHS003 Implement and monitor work health and safety practices Core
    Group A Elective
    SITHIND001 Use hygienic practices for hospitality service Elective
    Group B Elective
    BSBITU306 Design and produce business documents Elective
    BSBITU311 Use Simple Relational Databases Elective
    BSBITU402 Develop and use complex spreadsheets Elective
    SITXEBS001 Use social media in a business Elective
    BSBSUS401 Implement and monitor environmentally sustainable work practices Elective
    SITHIND002 Source and use information on the hospitality industry Elective
    SITXCCS002 Provide visitor information Elective
    Other Elective
    BSBITU401 Design and develop complex text documents Elective
    BSBLED401 Develop teams and individuals Elective
    BSBITS411 Maintain and implement digital technology Elective
    SITXEBS002 Develop, implement and monitor the use of social media in a business Elective

  • Course Duration

    This qualification is delivered over a period of one and half year.

    • 6 Terms
    • 78 weeks (including holidays)
    • 60 contact weeks
    • 6 terms x 10 weeks x 20 hours = 1200 class hours

  • Mode of Delivery

    • Classroom based delivery (face – to – face)

    • Attend 20 hours per face – to – face full time study.

    • face – to – face delivery includes lecture, group activities, and pair work and class presentations

  • Assessment Methods

    • Combination of assessment tasks such as case studies, group tasks, written tasks, report and easy writing, work placement, presentation and practical demonstration.

    • Competency based assessment

    • *Work placement component of 80 hours

  • Course fees

    Tuition Fee: $18,000 ($3,000 per Term)

    Application fees: $200 * Non-Refundable

    Material Fees: $100 Per term

  • Campus Delivered (according to PRISMS)