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  • Course Description

    This course is designed for candidates looking to advance their career within the business services sector, specially who wish to work as an Assistant Manager (Hospitality), Front Desk Supervisor or Team Leader, Bar Supervisor or Team Leader, Duty Manager, Assistant Tour Manager/Coordinator.

  • Course Entry Requirements

    Must be 18 years of age on commencement.
    Academic Requirement:
    Successful completion of Year 12 or equivalent and /or above.
    Pre-Training analysis might be required.
    English Language (International Students):
    IELTS 5.5 or higher with a minimum score of 5.0 in each band Or
    Equivalent (e.g. EAL/ESL, ISLPR, CSWE etc.) English language test scores; or assessed as equivalent

  • Course structure

    Total number of units is 21
    9 core unit
    12 elective units

  • Code Unit Name Type
    BSBDIV501 Manage diversity in the workplace Core
    SITXCCS007 Enhance customer service experiences Core
    SITXCOM005 Manage conflict Core
    SITXFIN003 Manage finances within a budget Core
    SITXHRM001 Coach others in job skills Core
    SITXHRM003 Lead and manage people Core
    SITXMGT001 Monitor work operations Core
    SITXWHS003 Implement and monitor work health and safety practices Core
    SITXFSA001 Use hygienic practices for hospitality service Elective
    SITXCCS008 Develop and manage quality customer service practices Elective
    SITXFIN004 Prepare and monitor budgets Elective
    SITXWHS002 Identify hazards, assess and control safety risks Elective
    SITXHRM002 Roster staff Elective
    BSBSUS401 Implement and monitor environmentally sustainable work practices Elective
    SITXFSA002 Participate in safe food handling practices Elective
    SITXINV002 Maintain the quality of perishable items Elective
    SITXCCS002 Provide visitor information Elective
    SITXGLC001 Research and comply with regulatory requirements Elective
    SITXEBS001 Use social media in a business Elective
    BSBITU401 Design and develop complex text documents Elective
    *SITHIND004 Work effectively in hospitality service Core

  • Course Duration

    This qualification is delivered over a period of one and half year.

    • 78 weeks (including holidays)
    • 60 contact weeks

  • Mode of Delivery

    • Classroom based delivery (face – to – face)

    • Attend 20 hours per face – to – face full time study.

    • face – to – face delivery includes lecture, group activities, and pair work and class presentations

  • Assessment Methods

    • Combination of assessment tasks such as case studies, group tasks, written tasks, report and easy writing, work placement, presentation and practical demonstration.

    • Competency based assessment

    • *Work placement component of 200 hours

  • Course fees

    Tuition Fee: $18,000 ($3,000 per Term)

    Application fees: $200 * Non-Refundable

    Material Fees: $100 Per term

  • Campus Delivered