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  • Course Description

    This course is designed for candidates looking to advance their career within the business services sector, specially who wish to work as a Banquet or function manager, Front office manager, Bar or Club manager, Kitchen or hospitality manager, Motel manager, Executive housekeeper, Sous Chef, Restaurant manager.

  • Course Entry Requirements

    Must be 18 years of age on commencement.
    Academic Requirement:
    Successful completion of Year 12 or equivalent and /or above.
    Pre-Training analysis might be required.
    English Language (International Students):
    IELTS 5.5 or higher with a minimum score of 5.0 in each band Or
    Equivalent (e.g. EAL/ESL, ISLPR, CSWE etc.) English language test scores; or assessed as equivalent

  • Course structure

    Total number of units is 28
    13 core unit
    15 elective units

  • Code Unit Name Type
    SITXCCS007 Enhance customer service experience Core
    SITXCOM005 Manage conflict Manage conflict Core
    SITXHRM003 Lead and manage people Core
    SITXWHS003 Implement and monitor work health and safety practices Core
    SITXMGT001 Monitor work operations Core
    SITXFSA001 Use hygienic practices for food safety Elective
    BSBDIV501 Manage diversity in the workplace Core
    SITXFIN003 Manage finances within a budget Core
    SITXCCS008 Develop and manage quality customer service practices Core
    SITXFIN004 Prepare and monitor budgets Core
    SITXWHS002 Identify hazards, assess and control safety risks Elective
    SITXHRM002 Roster staff Core
    BSBSUS401 Implement and monitor environmentally sustainable work practices Elective
    SITXFSA002 Participate in safe food handling practices Elective
    SITXINV002 Maintain the quality of perishable items Elective
    SITXCCS002 Provide visitor information Elective
    SITXGLC001 Research and comply with regulatory requirements Core
    SITXHRM001 Coach others in job skills Elective
    BSBMGT517 Manage operational plan Core
    SITXMGT002 Establish and conduct business relationships Core
    BSBADM502 Manage meetings Elective
    BSBCMM401 Make a presentation Elective
    BSBSUS501 Develop workplace policy and procedures for sustainability Elective
    BSBMGT516 Facilitate continuous improvement Elective
    SITHKOP005 Coordinate cooking operations Elective
    BSBEBU501 Investigate and design e‐business solutions Elective
    BSBRSK501 Manage risk Elective
    BSBWOR501 Manage personal work priorities and professional development Elective

  • Course Duration

    This qualification is delivered over a period of one year.

    • 78 Weeks (including holidays)
    • 60 contact weeks

  • Mode of Delivery

    • Classroom based delivery (face – to – face)

    • Attend 20 hours per face – to – face full time study.

    • face – to – face delivery includes lecture, group activities, and pair work and class presentations

  • Assessment Methods

    • Combination of assessment tasks such as case studies, group tasks, written tasks, report and easy writing, work placement, presentation and practical demonstration.

    • Competency based assessment

    • *Work placement component of 80 hours

  • Course fees

    Tuition Fee: $18,000 ($3,000 per Term)

    Application fees: $200 * Non-Refundable

    Material Fees: $100 Per term

  • Campus Delivered (according to PRISMS)

    Mascot, Bondi, Darwin